Guarantee

All hosting accounts have a full money back guarantee, upon cancellation within 30 days of payment, if the account holder is not satisfied for any reason. The amount refunded will be the dollar amount paid to IceWave Hosting, by the account holder. Domain registration fees are not refundable. If we register a domain name, on your behalf, as part of a free registration promotion - you must keep your domain name under our current domain name registration services. Cancellation or termination of your account will void the promotion offer and you will be charged $15 for your domain name registration. You may cancel your hosting account at anytime. Refunds for accounts cancelled after the first 30 days will be granted less the dollar amount for 1/12 the annual hosting account price, times the number of full and partial months the account was active. Any bandwidth overage will be deducted before refund is granted. In other words, IceWave Hosting will refund you ONLY for the full months that you have not used. You are responsible for making sure that we have your current and correct contact information on file, by frequently logging into your billing account. We reserve the right to send announcements and invoices related to your hosting account and domain name with us. We may email you, no more than twice a month, about information on promotions or discounts relevant to your hosting or domain account with us. We ask that you not report these messages as spam to spamcop or any other similar service, because that makes more work for us and less benefits for other customers. Doing so may be considered grounds for termination of your account. IceWave Hosting will NOT give your email address or any other contact information to any third party except under the direction of law enforcement officials. We will make every reasonable attempt to avoid unexpected server downtime and to ensure that all accounts are well taken care of. Any network problem, or outage, that is not covered under our Service Level Agreement will not be grounds for reimbursement for any subsequent financial damages or losses. All account data backups are the account holder's responsibility. IceWave Hosting is NOT responsible for your data backup or subsequent loss. Shared hosting accounts should not be used for mission critical websites or email that requires absolute redundancy.

Unsolicited E-mail (anti-spam policy)

Accounts caught sending unsolicited email or usenet postings, as defined by IceWave Hosting, either through our servers or to promote a web site on our servers will be terminated immediately. These accounts will not qualify for a refund and will be charged $50 per complaint filed. Accounts terminated for sending unsolicited email or usenet posts give up all rights to any content, files, backups and technical support associated with this and ALL accounts hosted on any and all IceWave Hosting server and networks. You may not create email forwards which forward to an email address not accessible by you, unless the recipient has specifically consented for you to do so. IceWave Hosting reserves the right to investigate accounts accused of sending unsolicited emails or usenet postings in any way deemed necessary. This includes suspending the accused account during the pending investigation. Sites promoting, advertising or otherwise making available tools, information and/or software for the purpose of sending unsolicited email or usenet postings will be shut down without notice. We reserve the right to cancel all hosting accounts of anyone with an account that has beem suspended for sending spam. We will make available upon request the source of the complaints. We will NOT make available the actual complaint if it means giving out individual contact information of the person filing the complaint. WE STRONGLY SUGGEST THAT YOU AVOID USING THIRD PARTY MAILING LISTS - EVEN IF THEY ARE GUARANTEED TO BE CLEAN! Although we have a ZERO TOLERANCE POLICY on unsolicited email/spam, we are not unreasonable. Since 2005, we have shut down an extremely small percentage of accounts for sending unsolicited email. However we can and will enforce our Terms of Service. Unsolicited is defined by IceWave Hosting as: E-mail sent to recipients who have not asked to be contacted by you or Usenet postings (that are cross-posted to more than three newsgroups and/or posted in newsgroups where this is against that groups FAQ or charter), for the sole purpose of promoting a website or commercial business on our servers.

Excessive Bandwidth Use

If your hosting account goes over the bandwidth allowance set for that account, you agree to pay for that overage. All of our hosting accounts have bandwidth restrictions set. If you reach your designated bandwidth limit, your account may automatically be suspend until the next month.

Account Termination

Violation of our anti-spam policy will be grounds for immediate account termination. Web sites deemed offensive, pornographic or racially degrading will be removed from our servers without notice. Abusive behavior of any type will not be tolerated. Web sites promoting, making available or otherwise contributing to software piracy, hacking, spamming, denial of service attacks and/or damage to commercial networks or servers will be removed from our servers without notice. All illegal acts will be reported and prosecuted. Free For All (FFA) link sites and using your account for IRC/BBN purposes is not allowed on our servers. Accounts using enough server resources to slow or crash a server will be shut down without prior notice. If an account is shut down due to server resource issues, we will (upon request) make a reasonable effort to help get the account unsuspended. This includes tracking down the offending program, if applicable, and/or making available other arrangements for hosting the account on a semi-private or private server (additional fees may be required). Third-party installed versions of FormMail are forbidden, due to the security risk they pose. We have FormMail available, globally, for all accounts on our network. We do not allow ANY Matt Wright script to be installed on our servers. For a list of the Matt Wright banned scripts, please see: www.scriptarchive.com All server activity is logged. Any snooping, hacking, or other inappropriate activity of any type outside of your account, on our servers, will be grounds for termination. In addition, your account is for web and email use only, at our discretion any other activities will be grounds for termination. This Terms of Service may be amended at any time, at the discretion of IceWave Hosting. All accounts are required to comply with any changes made to these policies. Notification of any major changes to the policies will be emailed to the email addresses we have on file for all account holders. You are required to keep a valid and current email address on file with us, in your billing profile. If you are unsure if what you are doing is against our TOS, contact us. There are no refunds granted for accounts terminated due to TOS violation.

Domain Name Registration and Renewal Policy

IceWave Hosting will make every effort to register, transfer and/or renew your requested domain name. This is not a guarantee that your requested domain name is available for registration, transfer and/or renewal. Your domain name may go unregistered, untransferred and/or unrenewed, due to circumstances beyond our control, such as registry, software and other problems or outages, and will not be grounds for compensation of financial loss. You are responsible for monitoring your domain expiration date and making sure you renew it before it expires. An order for domain name registration, transfer and/or renewal, does not guarantee domain name registration, transfer and/or renewal. Domain names will not be registered, transferred and/or renewed until payment is received. If requested domain name is paid for and subsequently not registered, transferred and/or renewed by IceWave Hosting, the domain registration fee will be refunded. By placing an order for domain registration, you agree to the Uniform Domain-Name Dispute-Resolution Policy.

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